Warranties That Reflect Our Craft
When you purchase a structure from Long Star, you’re investing in your quality of life. You’re paying for a building that takes on any job and looks good doing it. But you’re also investing in quality craftsmanship and customer service that goes above and beyond.
That’s why we back every building we create with industry-leading warranties and artistry guarantees. It’s our pledge to you that when you buy a Long Star building, you’re choosing excellence, quality materials, and a dedication to getting it right.
What’s Included in Your Warranty Coverage?
Warranty Limitations
While our warranties protect your structure inside and out, there are still some limits to their coverage. Certain conditions may void warranties, including:
- Natural Disasters
While our structures are engineered to withstand volatile weather, our standard warranties do not cover storms, snow, or natural disasters. - Unauthorized Expansion
If you add to your structure or use another company to expand your building without approval, it could void your original warranty. - Improper Maintenance
The coverage of our warranties assumes the structure is being well-maintained. Failure to correct issues promptly and damage resulting from a lack of repair can result in a voided warranty.
How to File a Warranty Claim
We make the process of filing a warranty claim easy and straightforward. If you need to file a claim on your structure, follow the steps below:
Review your warranty terms to determine if your issue is covered under the warranty.
You’ll need to provide several documents when filing a claim. Having these handy can speed up timelines and make the process smoother.
Please fill out a claim with a detailed description of your issue and submit it to our building experts for review.
The timeline for a response can range from a few days to several weeks, depending on the nature of the issue. Contact our building experts for more information.
Warranty FAQs
Any savvy buyer will have questions about their metal building project. To help you on your journey, we’ve collected some of the most frequently asked questions about our warranties.
Our 20- and 40-year warranties guarantee that your structure’s framing will not experience rust through that could affect its structural strength.
Yes. We offer a 1-year roof leak warranty that secures your structure against leaks.
Yes. Your doors and windows are all covered under our 1-year door and window warranty.
Improperly maintaining your building and making unauthorized additions are significant factors that can affect your warranty.
No. Our warranties only cover the original purchaser and are non-transferable to subsequent owners.
